Shipping policy
Delivery Policy for Dolldreamland.com
Delivery information
●Shipping company: All orders are shipped with tracking and can be followed during the journey.
●Delivery time: Normal delivery time is 8–12 working days.
- Handling time: 1-3 business days (Monday - Friday)
- Shipping time: 7-9 business days (Monday - Friday)
●Shipping cost: We offer free shipping on all orders.
●Delivery method: The order is delivered to a representative near you, and you will receive a notification via SMS or email when the package is ready for collection.
●Tracking: Once your order has been shipped, you will receive an email with a tracking link, so you can easily follow your shipment.
●Influencing factors: Delivery times may be affected by factors beyond our control, such as holidays, transportation delays or customs clearance for international deliveries.
Returns & Cancellation Policy
We want you to be 100% satisfied with your purchase. That's why we offer 30-day open purchase from the time you receive your order.
●Right of withdrawal: You have the right to return an unused and undamaged product within 30 days.
●Return policy: The product must be in original condition, unused and in its original packaging.
●Refund: Once we have received and approved your return, the amount will be refunded to your original payment method within 5-7 business days.
Return cost
● At incorrect or damaged goods, we are responsible for the return shipping.
● At regretted purchase The customer is responsible for the return cost.
To initiate a return, please contact us at: info@dolldreamland.com
Do you have questions?
If you have any questions about your delivery or return, please do not hesitate to contact our customer service.
● E-post: info@dolldreamland.com
●Homepage: www.dolldreamland.com