Refund policy

RETURN POLICY

• When purchasing goods on the website, you as a customer have a statutory 14-day right of withdrawal from the date you have received the goods you have ordered. We have extended this period to 30 days.
  
  5.1When exercising your right of withdrawal:
• You must notify us of your withdrawal. The notice should be sent to us at info@dolldreamland.com Your message should clearly state your name, address, email address, order number and which items you are returning. If the return is approved, this will be confirmed in a return email with return instructions.
• You should return the products to us immediately and at the latest within 30 days of the cancellation notice.
• You are responsible for return shipping, delivery and condition of the products on return, the products should therefore be shipped in packaging and in original packaging.
• From the refund amount, we reserve the right to deduct an amount corresponding to the decrease in value compared to the original value of the product in the event of a used or damaged product.
  
  5.2The right of withdrawal does not apply to:
• Products which have been sealed for health or hygiene reasons and in which the seal (seal) has been sealed have been broken by you.
• Products having the character of sealed audio or image capture and in which the seal has been broken by you;
• A custom-made product that has been tailored specifically for you or has a clear personal characteristic according to your wishes.
• Services that have been completed and in which you have expressly agreed to commence the service without the right of withdrawal.
• Products that can rapidly deteriorate, such as food.
• Serial numbers of newspapers or magazines.
  
  For more information about the statutory right of withdrawal, seehere.

1. Complaints and claims

• We inspect all products before they are shipped to you. Should the product still be damaged or incorrectly shipped when it arrives, we undertake, in accordance with applicable consumer protection legislation, to rectify the defect free of charge.
• You must always contact us for approval before returning a defective product.
• The complaint should be sent immediately after the defect is discovered.
  
  6.1How do you proceed in the event of a complaint?
• Any errors and defects should always be reported toinfo@dolldreamland.comwhere you provide your name, address, email address, order number and a description of the error.
• If we are unable to remedy the defect or deliver a similar product, we will refund you for the defective product in accordance with applicable consumer protection legislation. We will cover return shipping for approved complaints.
• We reserve the right to refuse a complaint if it turns out that the product is not defective in accordance with applicable consumer protection legislation. When making complaints, we follow guidelines from the Swedish National Board of Complaints, see arn.se.